Call ECMC Help Desk to verify that you have active accounts:
(716) 898-4477

Account Request Form

If needed, fill out this account request form and fax it to (716) 898-3080.

The instructions displayed here are to set up your Meditech ePrescribe access. Allscripts access will be set up on your first day in clinic.

Call the EMR Hotline with any ePrescribe Questions:
(716) 898-5601

New York State has mandated that all prescriptions (controlled and uncontrolled substances) must be ePrescribed as of March 27, 2016.

Have you submitted your information?

STEP 1: Download the Symantec VIP Access app to your smartphone.

• INSTRUCTIONS: eRX Step 1 Instructions

STEP 2: You will receive an invitation from Dr. First. Complete your registration online.

• INSTRUCTIONS: eRX Step 2 Instructions

Forgot your Dr. First Passphrase?
Click here to reset your password.

Questions on the registration process or status?
Email the ECMC Help Desk at helpdesk@ecmc.edu.

Or call the EMR Hotline at 716.898.5601, Option 1.

New incoming providers will automatically have an account requested. If you have any questions, please contact John Platten jplatten@ecmc.edu or 716-898-1969.

Fill out this form and send it to the appropriate Authorized Contact for your department:
HeL Provider Form

List of Authorized Contacts:
HeL Authorized Contacts

HealthELink tutorials:
http://wnyhealthelink.com/physiciansandstaff/training
http://wnyhealthelink.com/physiciansandstaff/trainingvideos

Please fill out this form and have it signed by the authorized staff member in your
Department/Service.

Badge Request Form

You will also have to fill out an online portion that is only available when you are on
premises. The Security Dispatch Office can direct you to a computer to complete this
when you come for your badge.

To obtain your badge, go to the Security Dispatch Office located on the Ground Floor
of ECMC. No appointment is necessary. The Security Dispatch Office is located at the
back of the ECMC Main Lobby to the left of the elevators across from the Gift Shop.

Badge hours are generally from 7:00 a.m. to 4:30 p.m.

Parking Ramp spots are available for Medical/Dental staff, Fellows and Residents. All users who require access to the parking ramp must have a hang tag. Fill out the Parking Ramp Application to obtain yours.

Resident/Fellow Parking Application

Credentialed Provider Parking Application

When you obtain your badge, your parking privileges will be instated. This map shows you where to park.

Parking Map

Altera Training for Residents

Training schedule can be found here.

For questions regarding Meditech (inpatient) training, contact Olga Dishunts (odishunts@ecmc.edu or 716-898-1969).

For questions regarding Allscripts (clinic) training, contact Renee McMullen (961-6939)

Telephone numbers and locations for ECMC services:

Contact List

Help Desk:
(716) 898-4477

EMR Hotline:
(716) 898-5601

• Option 1 for Meditech
• Option 2 for Allscripts

ECMC Medical-Dental Staff Bylaws, January 2023

Meditech Basics

Order Entry (CPOE) & Medication Reconciliation

Documentation (PDOC)

View & Print Patient Records

Appointment Workflow

Remote access using Duo

Instructions