Behavioral Health
The Regional Center of Excellence for Behavioral Health is proud to offer mental health, psychiatric, and substance-use treatment services. Our team of compassionate specialists provides care on both an inpatient and outpatient basis to serve the needs of our patients.
Welcome to the Regional Center of Excellence for Behavioral Health
In addition to being one of the largest substance-use treatment centers in Western New York, ECMC is the only Buffalo-area hospital that offers a psychiatrist in the emergency room and substance-use evaluations 24 hours a day, 7 days a week.
All treatment programs at ECMC are certified by the New York State Office of Mental Health, the Joint Commission on Accreditation of Healthcare Organizations (JCAHO), and the Office of Addiction Services and Supports (OASAS).
Our services are patient-centered, and we offer comprehensive care in both mental health and psychiatry, and substance-use treatment.
Our Commitment to Patients
- We strive to help and empower you.
- We will respect you.
- We care about your spiritual, emotional, physical, and mental well-being.
- We are a skilled and experienced team of professionals. We will offer access to the largest system of behavioral health services in Western New York and Southern Ontario.
- We work directly with your primary care doctor (from inpatient and outpatient services to community behavioral health services).
- We will always champion the rights of people with mental illness and substance-use treatment needs.
- We offer successful, innovative programs, as well as traditional therapy and psychiatric services.
- We believe you are capable and seek to maximize your ability for healthy decision-making.
Visiting Requirements for the Adolescent Unit
All visitors must be at least 18 years of age. If it is suspected that a visitor is under 18 years of age, staff will ask the visitor to show proper ID.
All visitors must be immediate family members or approved by immediate family members. Friends are not typically allowed to visit without prior consent from the immediate family.
Additional Info
LOCATION
ECMC HEALTH CAMPUS
The Regional Center of Excellence for Behavioral Health
ECMC Main Building
462 Grider Street
Buffalo, NY 14215
OFF-CAMPUS CARE
ECMC Downtown Clinical Services
1285 Main Street
Buffalo, NY 14209
ECMC Northern Erie Clinical Services
2005 Sheridan Drive
Tonawanda NY 14223
HOURS OF OPERATION
BEHAVIORAL HEALTH INPATIENT VISITATION HOURS
MENTAL HEALTH & PSYCHIATRY
Adult Inpatient Units
Monday – Sunday (including holidays):
1:00 p.m.–2:30 p.m.
6:00 p.m.–8:00 p.m.*
*Exception to these visiting hours can be arranged by the family with the Clinical Manager or designee, in order to accommodate special needs.
ADOLESCENT PSYCHIATRY
Inpatient Unit 4, Zone 4
Monday – Friday:
12:45 p.m.–1:45 p.m.
5:30 p.m.–7:30 p.m.
Saturday and Sunday:
11:00 a.m.–1:00 p.m.
5:30 p.m.–7:30 p.m.
ACUTE SUBSTANCE ABUSE UNIT
By appointment only
CONTACT
Regional Center of Excellence for
Behavioral Health
(716) 898-1676
Inpatient Treatment Services
(Adult & Adolescent)
(716) 898-3169
Emergencies Only
(716) 898-3465
ECMC Chemical Dependency Program
(716) 898-4930
ECMC Downtown Clinical Services
(716) 883-4517
ECMC Northern Erie Clinical Services
(716) 874-5536
Inpatient & Treatment Services
(716) 898-3415
Our Focus Areas
Substance Use Treatment Services
ECMC’s inpatient and outpatient programs for substance use are designed to serve a variety of needs. All programs provide comprehensive medical and psychological treatment methods and are certified by the New York State Office of Addiction Services and Supports (OASAS) and The Joint Commission.
Mental Health & Psychiatry
Our team partners with patients and their families to achieve improved quality of life and to support them through a variety of mental health and psychiatric disorders. We emphasize respect and care for the whole patient as key elements of our commitment to supporting better mental health.
Outpatient Behavioral Health Services
The Outpatient Behavioral Health Center works to provide safe, comprehensive care and integrated outpatient services to our patients and their families. In doing so, we hope to ensure that our patients are able to maximize safe and healthy participation within their community.
ECMC Help Center
ECMC’s Help Center is a walk-in, urgent care service for the mental health treatment of adults in crisis. This service provides immediate support to those who do not require emergency psychiatric treatment or inpatient care.
Virtual Help Center
For adults with urgent mental health needs who do not require psychiatric emergency treatment or inpatient care, schedule an on-demand video visit with a licensed mental health clinician.
OnTrack NY at ECMC
For teenagers and young adults experiencing early and first-episode psychosis, it’s critical to connect with a treatment provider as soon as you realize there is a problem so they can receive the support they need. The OnTrack Program can help by providing services and support that inspire hope, resilience, and healing.
Intensive Outpatient Program (IOP)
The ECMC Intensive Outpatient Program (IOP) is a structured, outpatient treatment opportunity that engages participants three days per week over four weeks. It serves as a step-down program for those individuals in need following completion of ECMC’s Partial Hospital Program (PHP) or can be a step-up from traditional outpatient programs for newly diagnosed patients.
Through our comprehensive services and compassionate care, we are able to provide a safe, supportive, patient- and family-centered environment that facilitates the rapid stabilization of psychiatric symptoms and promotes an integrated transition back into the community. We are committed to exceeding patient expectations, maintaining the highest standards, and promoting a positive and rewarding environment.
