Our Mission, Vision & Values
At ECMC, our mission, vision and values help ensure that we meet the needs of patients, their families and loved ones from across Western New York, and live up to our promise of delivering the very best patient experience.
Our Mission
To provide every patient the highest quality of care delivered with compassion.
From our physicians and nurses to administrators and support staff, the entire ECMC community lives, works, and cares by these guiding pillars that set us apart.
Our Vision
ECMC will be a leader in and recognized for:
- High-quality family-centered care resulting in exceptional patient experiences
- Superior clinical outcomes
- The hospital of choice for physicians, nurses, and staff
- Strong collaboration with community partners to improve access to healthcare and the quality of life and vitality of the region
- Academic affiliations that provide the best education for physicians, dentists, nurses, and other clinical staff
Our Core Values
Access
All patients get equal care regardless of their ability to pay or source of payment. We address the healthcare needs of each patient that we can appropriately serve, without bias or pre-judgment.
Diversity
We recognize the importance and value of diversity and the enrichment that diversity can bring to ECMC.
Dignity
Each individual, no matter his or her limitations, background, or situation, has intrinsic dignity and unique capabilities.
Fairness & Integrity
Equity and fairness are guidelines for all decision-making. We demand personal and institutional integrity.
Collaboration
Collaboration with other organizations is beneficial within the context of our mission and is fundamental to achieving our goals.
Stewardship
We can only be successful in carrying out our mission through solid financial performance, and by assuring that resources provided to us are used effectively, in the way they were intended, and for the benefit of our patients and community.
Excellence
Excellence is a standard that will never be lowered; there is an expectation of excellence in all areas.
Fulfilling Potential
We respect the value and potential of each individual as offering a significant contribution to the good of the whole organization. Personal growth and development are important for organizational success.
Privacy
We honor each person’s right to privacy and confidentiality.
Community
In accomplishing our mission, we remain mindful of the public’s trust and are always responsive to the immediate surrounding community and our natural environment. This commitment is both as an organization and as individuals. A successful future for ECMC depends on a vibrant community and a healthy environment.
Compassion
Everyone involved with ECMC service delivery demonstrate caring, compassion, and understanding for patients, employees, volunteers, and families.